Sales queries

Ordering

Send us an email with your inquiries or to place an order. An Indus Valley representative will be happy to guide you through the process.

Pricing

All prices are subject to change without notice. Please contact Indus Valley for current pricing.

Pricing of custom orders will be determined according to the complexity and size of the design, the materials used and any uncommon specific shipping specifications. *view: price fector

Payments

Retail orders: We prefer 100% advance by wire transfer.

Wholesale / commercial orders: wire transfer / Letter of Credit (please see the business terms page).

Cancellations

Cancellations of any orders must be submitted in writing via facsimile or e-mail. In order to obtain a deposit refund, please notify Indus Valley within 24 hours of placing your order. Deposits cannot be refunded for later cancellations as the product would already be under production with materials sourced.

Delivery, freight cost

Shipping Costs are dependant on four factors:
1) Country of destination
2) Distance from port or major airport
3) Size, weight, and number of products
4) Residential or Business (loading dock) delivery, for large orders

Samples

Samples of all inlaid marble pieces are available for examination. Customers are required to pay for samples plus shipping.

Showroom Samples

Dealers may order items for display or installation in their showrooms. Orders for showroom display are due to receive further discounts on wholesale prices.

Product

All of our products are made from natural stone. Stone contains natural variations in color and pattern.

While every effort is made to ensure the same shade of stone is provided in your order as reflected in the sample piece, website, brochure, etc., Indus Valley will not be responsible for variations in color, grain, texture.

Because all items are individually made, No two pieces are exactly alike; each piece imparts its own particular beauty & has natural color variation.

Guarantees

we guarantee our work to be damage free and will quickly produce and send replacement pieces in case of damage. We also guarantee the quality of work to be equivalent to that of our showroom samples. While we strive to produce a product of uniform consistency, we cannot guarantee that stones used from one project to the next will be identical in color and pattern, however.

Damages

All items are shipped with high quality packing intended to minimize damage during transport. At the time of delivery, all items should be inspected for damages. Any damages must be reported, in writing (e-mail or fax), within 72 hours of delivery. If you find damages, you have the following options:

1) Provide us pictures of broken/damaged items along with a written estimate of the cost to repair. If approved, we will issue a credit in the amount specified in the estimate.

2) If you wish, Indus Valley will exchange any broken item at no charge to you. In order for us to refund return shipping, all items that are damaged must be returned with all parts and/or broken items in their original packing, prepared for shipping. We reserve the right to refuse items that are not returned complete.

Sales

Sales are made directly from Indus Valley India & exclusively through Indus Valley partner showrooms and dealers across the world.

Custom Work

At Indus Valley , we design and manufacture custom interior and exterior architectural & other high-end marble & wooden artifacts.

We'll be glad to accept requests for custom work projects of residential as well as business projects for resorts, restaurants, hotels, various plazas, malls, & government buildings.

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