FAQs
1. How are we different from our competitors?
At Indus Valley we go in depth to study any request for developments and give you properly analyzed answers for possibilities / varieties. We believe business is generated through good relationships and not by just producing items
.

2. What is the sample availability time and costs?
the samples are available upon request and usually ready in 10-15 days time and are delivered via regd. airmail on "To Pay" basis or you provide your FEDEX/DHL a/c. no.

3. What shipping/packing policy is followed normally?
Each piece is poly-bagged & packed as a defined set like 12, 24 50 or even 100 depending on the size of style in question. These are packed in inner corrugated boxes of 3-ply rating & further into master corrugated boxes of 5-ply rating. the gross wt. is usually maintained around 18-20 kgs for ease of handling at ports and avoid any breakage. Customized packaging is also provided for logo printing, bar coding or labeling and can incur extra costs. Once we know of any style with defined qty., we can work out all necessary details as required.

4. What are the shipment delivery options available?
By Sea, Air or courier, as preferred.

5. What payment options are there?
L/C 100% irrevocable at sight or 50% Advance T/T and balance by T/T upon faxing or emailing of pre shipment docs.

6. What are the pricing terms?
The prices are quoted in US Dollars FOB Delhi .

7. Is there any option to change specifications in items as on site?
Customization is provided FREE & is possible for any design idea, weather its your own product or liked somewhere. All we need is a sketch or a picture of it with relevant information - how you wish to customize for yourself.


8. What manufacturing facilities are available?
We are manufacturer exporter of marble, stone, & wood architectural & handicrafts products. Apart from that we also have dedicated units in various fields of manufacturing expertise to work for us and deliver the desirable result. Therefore, we can produce bulk quantities according to needs.

9. How can I see a range of a specific product category?
You can request us for the sample photos of the product category in which you are interested in and we shall send you pictures of those by e-mail along with prices and specifications.

10. Is there a bulk order discount or a special season off?
Yes, orders more than US$ 5,000/-are considered for discounts depending on items.

Volume Order discount may be provided for large order qty.

11. What is Min. Order Qty. & Min. Order Value?
Ans.: Varies for different product categories.

(Trial orders with less Order Qty. / Value may be considered)

12. Quality Assurance
Our quality control staff performs regular quality checks on the merchandise at respective production centers and a procedural re-check is again carried out at our in-house unit at the time of final packing. This ensures a double checked quality.

The overall dimensions of the finished products are checked for accuracy. Each piece is reviewed for overall artistic integrity.

We also arrange inspection visits for QC's appointed by Buying Agents for their clients. The venue chosen can be at production centers for a first hand look of production.

Social Responsibility
We support "child sponsorships" and are strictly against use of Child Labor. We are sensitive about Ecology conservation and put our best efforts to recycle paper. We provide "Lead-Free" and "Nickel-Free" merchandise.

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